Shipping
Shipping
We currently ship nationwide (New Zealand).
Other countries: Australia, United States, United Kingdom and Europe.
We offer free shipping on orders above varying thresholds. This threshold depends on the country the order is shipped to. Any applicable shipping costs will be added at checkout.
Current estimated delivery times: 0-1 business days to ship your product. Estimated delivery times may be faster depending on whether you have upgraded to express shipping.
We carefully inspect each piece to make sure it is in perfect condition for you before shipping. Notice that our items are made of crystals, and the crystals are unique pieces and may have some natural colour differences on each piece.
Once your order has shipped, please allow 0-5 business days for delivery depending on your location.
Free shipping
Withing New Zealad
- We offer free shipping for orders over $100 NZD
- Auckland region 0-1 working days | Others 1-5 working days
Australia
- We offer free shipping for orders over $183 AUD or $199 NZD
- Shipping 3-10 working days
Free exchanges
If your jewellery or product you purchased doesn't/don't fit properly or exactly to your liking, we offer free exchanges.
To get a free exchange, send us an email at contact@giovanna.co.nz and name it “exchange” in subject. Include your order number and clearly state the item(s) you need. We will send the item(s) right away entirely for free as soon as you send the return item back. This only applies to first time customers.
You can exchange your order for up to 30 days from the date you received it.
If you are having any trouble with your order, please contact us at: contact@giovanna.co.nz