General Terms

General Terms And Conditions Of Purchase

New Zealand Consumer Law Requirements

Our goods and services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 (‘New Zealand Consumer Law’). You are entitled to a replacement or refund for goods that fail to meet minimum statutory guarantees set out in the Consumer Guarantees Act 1993, in accordance with that Act.

In addition to the rights conferred by New Zealand Consumer Law, the express warranties and policies set out in these General Terms And Conditions Of Purchase apply.

  1. Change of Mind policy

If for any reason you change your mind about any eligible purchase, we will gladly refund the purchase price, provided:

  • you return the goods within 30 days of delivery
  • the goods are in As New Condition and accompanied by:
    • proof of purchase
    • original packaging
    • with all paperwork

'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. 

You will be responsible for the post and/or shipping costs (including customs and duties costs if applicable) to return your items to us.

Our Change of Mind Policy is in addition to, and in no way limits, your legal entitlement and existing rights under under any applicable statutory guarantee.

Should you wish to contact us with any queries in relation to our Change of Mind policy, or wish to arrange return of an eligible Change of Mind Policy item by post, we can be contacted at:

  • Email: contact@giovanna.co.nz
  1. Layby

If the sale is made to the Customer by way of layby, title to and property in the goods will not pass to the Customer until the purchase price has been paid in full. The purchase price must be paid within three (3) months of the date of the Agreement. The layby Agreement may be terminated by the Customer prior to the expiration of the three (3) month period by attending at the store the layby was placed with and presenting the layby Agreement. All monies received, will be refunded to the Customer (unless: (a) the Customer has terminated the layby Agreement due to Giovanna's breach, in which case the administration fee will also be refunded; or (b) the layby is for a special or custom order in which case the Customer will also forfeit the special order non-refundable deposit). If the full purchase price is not tendered by the due date, then the layby Agreement will terminate unless the Customer remedies its breach within 14 days of the date on which Giovanna gives notice to remedy to the Customer. If the layby Agreement is terminated in these circumstances all payments will be refunded upon request from the Customer. On termination of the layby Agreement Giovanna may deal with the goods in any way it chooses, in its absolute discretion which may include selling or destroying the goods, and the Customer will have no claim to the goods.

Refunds will only be made to the debit/credit card used for the original purchase. Refunds of cash payment will only be paid by cheque to the owner of the layby account.

3. Warranties offered by us

  1. Jewellery: we offer a 12 months (1 year) limited jewellery warranty

All Giovanna jewellery comes with an exclusive 12 months limited warranty of quality and workmanship from the date of purchase. If you are not completely satisfied with the quality or the workmanship of any item purchased, we will refund, exchange or repair your purchase at our discretion. To make a claim under this warranty, simply e-mail us with the relevant receipt and purchase number.

Email: contact@giovanna.co.nz

What the 1 year limited jewellery warranty includes:

  • If you are not completely satisfied with the quality or the workmanship of any item purchased, we will refund, exchange or repair your purchase at our discretion.
  • Damage resulting from the use of jewellery is covered withing 1 year guarantee.
  • Damaged or broken stones may be replaced, depending on the situation.

  1. General items: We offer 30 days (after delivered) limited warranty

What is included:

  • If you are not completely satisfied with the quality of any item purchased, we will refund, exchange or repair your purchase at our discretion.
  • Damage resulting from the use of it is not covered.
  • Damage on broken stones may be replaced, giving each situation.
  1. Handmade bags: we offer a 12 months (1 year) limited bags warranty

The bags are designed and handmade in Brazil.

All our exclusive bags comes with an exclusive 12 months limited warranty of quality and workmanship from the date of purchase. If you are not completely satisfied with the quality or the workmanship of any item purchased, we will refund, exchange or repair your purchase at our discretion. To make a claim under this warranty, simply e-mail us with the relevant receipt and purchase number.

Email: contact@giovanna.co.nz

  1. 12 Months Repair Jewellery Guarantee

All Giovanna repaired goods come with an exclusive 12 months guarantee on quality of workmanship from the date such goods are collected from Michael Hill. If you are not completely satisfied with the quality of workmanship of any repaired item, simply bring your repaired item and the relevant Michael Hill receipt to the Michael Hill store where the goods were left for repairDamage resulting from the mistreatment of jewellery is not covered by this guarantee. Our Change of Mind policy does not apply to repair services.

  1. Insurance Claims

The invoice is addressed and issued to the relevant insurer. There is no refund or exchange for insurance items for Change of Mind. Refunds for other valid reasons will only be to the extent of the amount paid by the Customer.

Refunds will only be made to the debit/credit card and/or finance account used for the original purchase.

  1. Shipping & Handling
    ALL ITEMS ARE DISPATCHED FROM AUCKLAND, NEW ZEALAND.

All orders will be dispatched within 1-2 business days after the purchase is complete.
We carefully inspect each piece to make sure it is in perfect condition for you before shipping. Notice that our items are made of crystals, and the crystals are unique pieces and may have some natural colour differences on each piece.

Giovanna cannot take responsibility for courier delays once an order is dispatched.

If you are having any trouble with your order, please contact us at: contact@giovanna.co.nz