Privacy Policy
Privacy at Giovanna
At GIOVANNA Jewellery and crystals, we want your online experience to be enjoyable and we take care to respect your privacy when you visit or contact our store, or visit our website. GIOVANNA supports the importance that the community places on the maintenance of informational privacy of individuals’ personal information as that term is defined in the Privacy Act 1993. This extends to the collection and management of information held in its records regarding individuals.
Privacy Policy
What personal information do we collect?
When you make a purchase from our online store, register a gift card or join our membership programme you may choose to give us basic information about yourself. This enables us to process your transactions more efficiently and provide a higher level of customer service.
When you visit our website, we may collect more information: your Internet service provider's address, the name of the web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our website more available and user friendly to our customers.
Storing your information
We take all reasonable steps to ensure that information held is accurate, up-to-date, complete, relevant, not misleading and is used only for the purposes stated in this policy. We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.
We will not disclose any personal information about you to other companies or individuals that are not entitled to obtain this information. We do not share your details with third party companies, with the exception of delivery companies and our web service providers. Such companies and individuals will have access to specific personal information required to make deliveries or carry out specific tasks, but may not use your details for any other purposes.
Security
Giovanna Jewellery and crystals takes security seriously and has taken steps to ensure your personal information is secure.
We use SSL technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. When making an online purchase a small padlock symbol will appear on your screen. This indicates that the SSL security system is operating throughout your transaction. This encrypting ensures that your details can not be read by, or altered by outside influences.
Updating your information
You are entitled to obtain from us confirmation as to whether or not we hold personal information about you. You may also request a copy of this information and / or request that corrections or changes be made to it. You can make changes to your personal information by using the "Contact Us" page on our website.
Removing your name from our mailing list
It is necessary for you to register your details with us in order to access certain services such as making online purchases or registering gift cards on our website. However, you have the right to choose not to receive emails from us that are not related to your orders or enquiries.
When you register your email address with us we may give you the option of receiving email announcements about products, offers and promotions. We only email you if you want us to. We do not send unsolicited emails and we do not disclose your email address to third parties.
You can also let us know that you wish to be removed from our mailing list by using the "Contact Us" page on our website, or by clicking on “unsubscribe” on any e-mail sent. This will remove your email address from our mailing list. If you unsubscribe you will still receive emails specifically related to your online orders.
Cookies
Our website uses a technology called cookies that may be used to provide you with specific information. A cookie is a small element of data that our website may send to your computer. Any such cookie is typically stored on your computer's hard drive and permits our website to recognise you when you return. Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. These cookies do not track your individual information.
Links to sites and services
We will take appropriate steps to protect your privacy in relation to your use of our website. We may provide links to third party sites. Since we do not control such linked sites, we encourage you to review the privacy policies of these third party sites.
Policy Changes and Feedback
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on this site.
Terms of Use of this Website
Notice: Acceptance of Terms of Use
Use of this website is subject to the Terms of Use as set out in this notice and which constitute a legal agreement between you and Giovanna Jewellery and crystals. By using this website, you acknowledge that you have read, understood and agree to be bound by the Terms of Use. Please review the Terms of Use prior to viewing this site. If you do not agree with the terms thereof, please do not use this website.
Copyright
The contents of this website are copyright © property of Giovanna Jewellery and crystals or its suppliers. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this website without our written permission.
Linked Sites and Advertising
Our website may include links to third party sites. These links are provided as a convenience and their inclusion does not imply Giovanna’s endorsement of the site or any association with their operators. Giovanna is not responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. Similarly, any dealings you may have with any advertiser appearing on our website are solely between you and the advertiser or other third party. Giovanna is not responsible or liable for any part of any such dealings or promotions.
Terms of Use Revisions
Giovanna Jewellery and crystals may at any time revise these terms of use by updating this posting. By using this website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.
Supply of Goods and Services
Terms of supply
We will endeavour to supply you with the goods or services ordered using this website, but Giovanna Jewellery and crystals will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order. Supply of goods and services to you is made on these Terms only (as we may amend them from time to time).
Product information, images and colours
Product information given on the Giovanna website or in our catalogues and promotional materials is for your guidance but does not afford a guarantee of use. Common sense and discretion are advised in the proper and safe use of all products purchased from us.
Each product purchased is sold subject to its Product Description. giovanna takes reasonable care to ensure that all details, descriptions and prices of products appearing on our website or in our catalogues and promotional materials are correct. Although we aim to keep these details as up to date as possible, the information, including Product Descriptions, appearing on this website or in our catalogue or promotional publication at a particular time may not always reflect the position at the exact moment you place an order.
We cannot guarantee that your monitor's display of any colour will be accurate. We will endeavour to deliver the corresponding products but do not warrant that the products we deliver to you will be identical to those displayed in the photograph or on your monitor. This also applies to the reproduction of colours and images published in catalogues or other promotional materials. Styled images or photographs are used in some cases, in order to help demonstrate how a product may be worn or displayed. These extra styling products may or may not be able to be purchased separately from Giovanna.
Prices
The prices displayed on our website are those current at the time we accept your order. Prices displayed in Giovanna catalogues or promotional materials are those current at the time of publication. In all cases, the prices displayed are quoted in NZ dollars and are valid and effective only in New Zealand. giovanna reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed an order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products.
Prices for goods and services on this website are usually displayed inclusive of goods and services tax ("GST"). However, where corporate or bulk prices are displayed (such as on the "corporate services" pages of the site) these are exclusive of GST.
Gift message services
You may request a gift message to be sent with your purchase of a gift card or product, when it is delivered directly to your chosen recipient. Giovanna may, at its discretion, remove from any message any content that we consider to be defamatory, obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
Warranties and Limitation of Liability
Giovanna will pass on to you the benefit of any warranties given by the manufacturers or suppliers of the products we sell. However, we expressly exclude to the fullest extent permitted by law all other warranties, descriptions, representations or conditions whether implied by law, trade, custom or otherwise.
Our liability for any claim, damages, loss or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.
Other Important Notices
Changes to Terms and Conditions
We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website. By continuing to access the website, you agree to be bound by the amended terms and conditions.
Severability
If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.
New Zealand Law
These Terms are governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.