FAQs
Where is Giovanna designed?
It is designed in Aotearoa - New Zealand.
Where do you ship?
We ship to New Zealand, Australia, United Kingdom and United States.
Where is my package coming from?
All of the stock is held in New Zealand and dispatched from Auckland.
Can I return my product?
You can exchange your order for up to 30 days from the date you received it entirely for free. We want you to be 100% happy with your order, but if you need to return an item we are happy to help. Please refer to our Refund Policy for more information or email us at contact@giovanna.co.nz
When will my order arrive?
After placing an order, please allow 2 working days for it to be processed. We do not ship on holidays or weekends.
Once your order has been dispatched, allow 1-2 business days for transit time (if you live in the North Island, non-rural address) and 2-3 business days if you are in the South Island or rural North Island.
For AU orders, please allow 3-10 working days for your order to be delivered after processing. We process orders within 2 working days.
For USA, Europe & UK orders, please allow 6-15 working days for your order to be delivered after processing. We process orders within 2 working days.
Where are the gemstones from?
Our gems are from our family mine in Brazil, other regions in Brazil and other countries in South America. We only work with ethical sources.
Are your gems ethically sourced?
We only work with ethical sources - such as our own mine. We try to meet all the work in mines and be sure where we are getting your gemstone from.
How thick is your plating?
We work with 7-15 microns. Most jewellery do 2.5microns - so our 18k gold filled is at least 3x thicker.